Patient Rights and Responsibilities

Your Rights as a Patient at Schiffert Health Center:

To be treated with equality and respect
To affirmation of your true gender identity
To obtain complete, current information concerning your diagnosis, treatment, and prognosis
To be seen by the healthcare provider of your choice
To refuse treatment and to be informed of the medical consequences of this action
To expect that communications and records are treated confidentially as required by law
To understand why procedures and tests are required
To examine and receive an explanation of your medical bill regardless of source of payment
To refuse to participate in any research projects
To ask for a second opinion regarding diagnosis or treatment by either another practitioner within Schiffert Health Center, or an outside provider. Please note that consultation outside Schiffert Health Center is your financial responsibility
To change your health center care provider. Please inform the receptionist/triage nurse when you make an appointment
To know that your Schiffert Health Center medical record will be destroyed 6 years after graduation or your last visit to SHC
To obtain Schiffert Health Center’s privacy statement upon request

To meet all eligibility requirements
To arrive 10 minutes before an appointment and to phone/email Schiffert Health Center if you must cancel
To know what Schiffert Health Center rules and regulations apply to your conduct as a patient
To provide Schiffert Health Center with an immunization history form that is submitted before the deadline and notes immunizations
To ask questions if any aspect of your treatment is not clear to you
To follow directions concerning medication, treatment, and rest/activity
To treat staff with the same respect and consideration that you would expect from Schiffert Health Center staff